Cancel any time. Fair refunds.

This policy covers payments to Nexivara, a sole proprietorship of Karan Bindal that operates ItemDocs, for paid ItemDocs plans. The Free plan costs nothing, so there is nothing to cancel or refund. It forms part of the Terms of service.

• Plans are prepaid for a month or a year and never renew automatically, so you are never charged without choosing to pay. We email you 7 days and 1 day before a period ends.
• To stop, simply don’t renew: the plan stays active until the end of the period you’ve paid for, keeps working for 7 more days, then moves to the Free plan. To end it early or ask for a refund, an owner of the organisation writes to us through the contact form.
• Moving to the Free plan never deletes anything: products above the Free limit are archived, and their pages stay online with support details so printed QR codes keep working. You can export all your content at any time.
• Deleting your organisation also cancels its plan.

• Annual plans: cancel within 14 days of the first annual payment for a full refund. After 14 days, the plan runs to the end of the paid year and isn’t refunded.
• Monthly plans: payments for a month that has started aren’t refunded; nothing is charged for the next month unless you renew.
• Our mistakes: duplicate payments, charges after you cancelled, or charges for a plan you didn’t choose are always refunded in full.
• Service failure: if ItemDocs was unavailable for a significant part of a paid period because of a fault on our side, we refund that period proportionately.
• Changing plans: an upgrade during a period charges only the difference for the time left. A smaller plan can be chosen when the current period ends; the current period isn’t partly refunded.

Taxes charged on a refunded payment, including 18% GST for customers in India, are refunded with it, and we issue a credit note.

Send a request through the contact form from the email address of the organisation’s owner, with the organisation name and the payment date or invoice number. We reply within two business days.

Approved refunds go back to the original payment method — card, UPI, net banking or wallet — and are initiated within 2 business days of approval. Your bank or card issuer usually credits them within 5–7 business days after that. We don’t refund in cash or to a different account.