Assembly instructions with video, one scan from the flat-pack
Flat-pack furniture, beds, wardrobes, desks, lamps and fittings fail at assembly: a missing screw, a panel the wrong way round, a step that only makes sense in a video. Put clear, photographed steps and the hardware list behind the code on the carton.
- First look
- Box and installation sheet
- Long term
- Inside the base or on the canopy
The printed assembly sheet works until it doesn’t. Line drawings are hard to read at the one step where two panels look the same, and a customer missing a cam lock has no idea which part number to ask for. A confused customer either calls support or sends the product back.
An ItemDocs page turns the assembly sheet into numbered steps with a photo per step, a short video for the difficult ones, and a hardware list with part numbers, so a missing part becomes a quick order instead of a return. Lighting brands use the same page for bulb types, wiring notes for installers and dimmer compatibility.
What to put on a furniture & lighting page
- 01 · How-to guides
Assembly in photographed steps
Up to fifty steps per guide, each with a photo and alt text, estimated minutes, and warnings shown first: “Two people needed”, “Fix to the wall”.
- 02 · Start Here
Before you open the boxes
Check the box count, lay out the hardware, find the tools you need, clear a space. An “in the box” checklist sits in this section.
- 03 · Spare parts
Every screw has a part number
Cam locks, dowels, shelf pins, feet, shades and diffusers with part numbers and photos, so the customer orders the right one, or your support team can.
- 04 · Videos
The step that needs a video
Hanging a wardrobe door, adjusting hinges, fitting a ceiling canopy. Keep each clip to one task.
- 05 · FAQs
Care, materials and compatibility
How to clean the finish, weight limits per shelf, which bulbs and dimmers work, whether it can be used outdoors.
- 06 · Warranty & registration
Cover for the long life of furniture
Duration and coverage as text, the terms as a PDF, and a registration form if you collect one.
A wardrobe page, top to bottom
An illustration of how the modules come together for one product, in the order customers meet them. Every module is optional; publish what you have and add the rest as your search data shows what is missing.
- Product, model and ID; search for “hinge”, “door”, “shelf”.
- Start Here: check all three boxes, lay out the hardware, tools you need.
- How-to guides: assemble the frame, fit the doors, adjust the hinges, fix to the wall.
- Videos: hanging and aligning the doors.
- Spare parts: hinges, shelf pins, cam locks, handles, with part numbers.
- FAQs: shelf weight limits, cleaning the finish, moving it after assembly.
- Assembly instructions (PDF) and specifications.
- Warranty, registration and support.
See the module layout on the demo page; its guides use one illustration per step, the format that suits assembly instructions.
Things to get right
- 01
Photograph the real parts
Shoot each step on a plain background with the hardware visible. Write alt text that says what the photo shows, so customers using a screen reader can follow too.
- 02
Name panels the same way everywhere
If the carton says “Panel C”, the guide, the spare-parts list and the support team should all say “Panel C”.
- 03
Anti-tip and wall fixing stay in the box
Tip-over warnings and wall-fixing instructions for tall furniture must be in the printed instructions as well. Repeat them as warnings on the online guide.
- 04
Label the carton and the product
The carton is recycled within a day. Put a small label on the inside of a panel or the lamp base as well, with the ID under the code. See QR size and placement.
Related
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