Home appliance manuals for the day of installation, and for years after
Air conditioners, fans, washing machines, refrigerators, geysers and water purifiers are installed once and looked after for years. Customers ask what to prepare, which filter to change, where the nearest service centre is and when the warranty ends. Put the answers one scan from the unit.
- First look
- Front or top of the box; the first insert
- Long term
- A label near the rating plate, or inside the lid or door
A home appliance usually meets its owner twice. The first time is installation, when a technician is in the room and the customer wants to know whether the site is ready and what the charges are. The second is months or years later, when the filter is due, a code appears on the display or the unit stops cooling. By then the booklet has usually gone with the box.
A label on the unit stays where it is. A page behind it can hold a site-preparation checklist, a filter schedule, a list of spare parts and the service details for that exact model, in Hindi and English, and you can correct it without reprinting anything.
We have no home-appliance demo yet. Our demo is a fictional air fryer, the Norra AF‑500, which shows every module working: open the demo. Everything on this page is an illustration, not customer data.
What to put on a home appliances page
- 01 · Start Here
Before the technician arrives
Split AC: wall space, the power point and where the drain goes. Front-load washer: remove the transit bolts, level the unit, connect the inlet. Geyser: mounting, plumbing and earthing. Purifier: inlet point and first flush. Say who does what, and what is charged.
- 02 · Troubleshooting
What the customer sees, then what to try
“Not cooling”, “water leaking from the indoor unit”, “drum won’t spin”, “code on the display”. Safe checks come first, and a clear stop sign where a technician is needed. Use the codes in your own service manual as keywords, so a search for the code finds the fix.
- 03 · Videos
Small jobs customers can do
Cleaning an AC filter, wiping a fan’s blades safely, cleaning a washer’s drain filter, changing a purifier’s pre-filter. Upload clips up to 50 MB or embed YouTube or Vimeo, which suits longer films and slower connections.
- 04 · Spare parts & accessories
Filters and parts, by part number
Purifier filter sets and their change interval, remotes, inlet hoses, mounting brackets. Add a photo, compatibility note, price and buy link. Listing a part isn’t the same as selling it; ItemDocs links to your store or marketplace listing.
- 05 · Warranty & registration
Terms that separate parts from labour
Compressor, motor and general warranty often differ, so state each one in plain words. Say when the warranty starts and how to claim. Switch on registration with the fields your service team needs, such as phone and address.
- 06 · Support
Who to call, and where
Customer-care phone and hours, a WhatsApp button, email and a link to your service-centre locator. The WhatsApp chat opens with the product name and ID filled in, so the agent knows which model it is.
A water purifier page, top to bottom
An illustration of how the modules come together for one product, in the order customers meet them. Every module is optional; publish what you have and add the rest as your search data shows what is missing.
- Notice banner: “New filter set available for this model”, or a safety notice.
- Product, model and ID, with search: “filter”, “TDS”, “service centre”.
- Start Here: site checklist, who installs it and the first flush.
- Manual (PDF, searchable), quick-start guide and safety instructions.
- How-to guides: change the pre-filter, clean the tank, read the indicator lights.
- Troubleshooting: no water, slow flow, leak, indicator on, unusual taste.
- FAQs, specifications, and warranty with registration.
- Filter sets and spare parts with buy links; service and support details.
Fig. 2 is the real Norra AF‑500 demo, a fictional air fryer: the sections and order are the same for a purifier, but the content here is only an example. Nothing you enter on the demo is stored.
Things to get right
- 01
Decide when the warranty starts
The Department of Consumer Affairs has advised white-goods makers to start warranties from installation, not purchase. ItemDocs can start a warranty from the installation date, which the customer enters when registering. See digital warranty cards in India.
- 02
Treat consumables as their own content
Filter life depends on use, so give the interval as your manual does, and show how to order the part. ItemDocs doesn’t send filter reminders; a page can only show the schedule to whoever scans.
- 03
Mark what a customer must not open
Refrigerant lines, live wiring and pressure parts are technician work. Put a plain warning at the start of those pages, and keep the required safety information on paper in the box as well.
- 04
Put the code where it survives
The box goes on the day of installation. Put a label near the rating plate, on the indoor unit of a split AC, or inside the door or lid, and print at least 20 mm with the ID underneath. See QR size and placement.
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