Digital manuals and warranty registration for Indian brands

Prices in rupees, with a GST invoice

Plans are priced per active product, never per scan, and the first product is free forever with every module. Indian businesses see and pay prices in rupees. Prices below exclude GST; 18% GST is added at checkout.

Hindi and English from one QR code

Indian customers read in more than one language, and a printed booklet can only hold so many. An ItemDocs page can be published in English and Hindi, and up to ten languages in all, from the same QR code. Customers switch language on the page. If their phone is set to a language you have published, the page offers to switch once. Anything not yet translated falls back to your default language instead of disappearing.

Warranty registration instead of paper cards

A paper warranty card depends on the customer finding a pen and a post box, and reaches your service desk weeks later, if at all. With ItemDocs, customers open Warranty on the page, read the terms and tap Register product. You choose the fields (name, email, phone, purchase date, invoice number, serial number, where they bought it, address), they see the warranty end date at once, and you download the list as CSV for your service team or CRM.

Service centres, spare parts and support

Most after-sales calls in India are about installation, service visits and spare parts. Put the answers where the customer is already looking:

• Support module: customer-care phone and email, working hours, your support website and a link to your service-centre locator.
• Spare parts and accessories: part number, photo, compatibility note, a price in rupees and a buy link to your store or marketplace listing.
• Installation and setup: a Start Here sequence and short videos in place of a technician’s explanation, plus installation PDFs.
• Product updates: dated notices at the top of the page for firmware, documentation changes or safety issues.

Analytics show what customers search for and what they can’t find, so the questions your call centre hears every day become guides. See reducing support calls.

QR codes and the Legal Metrology rules

The Legal Metrology (Packaged Commodities) Rules, 2011 set out the declarations a retail package must carry. A July 2022 amendment allowed electronic products to give some of those declarations, such as the full address and the size and dimensions, through a QR code on the package, while the manufacturer, packer or importer name and the consumer-care telephone number and email stayed on the package. The relaxation was first granted for one year; a June 2023 amendment continued it for electronic products with no time limit. The Legal Metrology QR code guide goes through the rules in detail.

Two points matter. First, the QR route covers specific declarations for electronic products, not packaging labels in general; MRP, net quantity and the other declarations that must be printed stay on the box. Second, a product page is not a substitute for the mandatory declarations: ItemDocs is where the manual, warranty and support live, alongside the label your packaging team already prints.

Built in Jaipur

ItemDocs is made by Nexivara, a sole proprietorship of Karan Bindal in Jaipur, Rajasthan. You can call us on +91 96363 69360 or write to hello@itemdocs.com, Monday to Friday, 10:00–18:00 IST. The application and its data are hosted in the EU (Frankfurt), and you can export everything at any time. Read about ItemDocs.

Migrating a catalogue? Import product lists from CSV or Excel, then download every QR code in one ZIP for your packaging vendor. For larger catalogues and help structuring existing manuals, talk to us.